Refund policy
Kohinoor SmartShop™ — Returns & Refunds Policy (14 Days)
Last updated: 11-14-2025
At Kohinoor SmartShop™ LLC, our goal is to ensure your complete satisfaction with every purchase. If something isn’t right, we’re here to help with a simple and transparent return process.
📦 1. Return Window
We accept returns within 14 days of the delivery date.
To start a return, please contact us at support@kohinoorsmartshop.com within 14 days of receiving your order.
Requests made after 14 days may not be eligible.
🔁 2. Return Eligibility
To be eligible for a return:
- Item must be unused, unworn, and in original packaging
- All accessories, manuals, and components must be included
- Item must be in resellable condition
- You must provide proof of purchase (order number or receipt)
Non-returnable items
include:
- Clearance, final-sale, or promotional items
- Personal-use items (e.g., cosmetics, health products) once opened
- Custom-made, personalized, or special-order items
- Digital goods
If you’re unsure whether your product is eligible, email us and we’ll confirm.
🚚 3. Return Shipping Cost
Unless the item arrives damaged, defective, or incorrect:
➡️ The customer is responsible for return shipping costs.
For defective or wrong items, return shipping is fully covered by us.
📮 4. How to Start a Return
Email us at support@kohinoorsmartshop.com with:
- Your name
- Order number
- Photos/videos of the product (if damaged or defective)
- Reason for return
After reviewing your request, we will send you:
✔ A return authorization
✔ The return address
✔ Step-by-step instructions
Please wait for authorization before sending anything back.
💰 5. Refunds
Once your return is received and inspected:
- Approved refunds will be issued to your original payment method
- Refunds are typically processed within 5–14 business days
- You will receive an email confirmation once the refund is completed
Shipping charges are non-refundable, except in cases where we made an error (wrong or damaged item).
🔄 6. Exchanges
We offer exchanges only for:
- Wrong item received
- Defective or damaged products
If you prefer a different item or color, please request a refund and place a new order.
❗ 7. Order Cancellations
Orders can be cancelled within 6 hours of purchase.
Once processing begins, cancellations may not be possible.
🏢 8. Contact Information
If you have any questions about returns or refunds, please reach out:
📧 support@kohinoorsmartshop.com
📍 Kohinoor SmartShop™ LLC — Atlantic City, NJ
✨ Kohinoor SmartShop™
Luxury • Innovation • Lifestyle