Shipping policy

Shipping Policy — Kohinoor SmartShop™ LLC
🚚 Overview

At Kohinoor SmartShop™ LLC, we are committed to providing a reliable and transparent shipping experience.
All orders are handled with care and shipped during our business hours:
Monday–Friday, 10:00 AM – 6:00 PM (Eastern Time, New Jersey, USA).

By placing an order, you agree to the terms outlined below.

📦 Order Processing Time

All orders are processed within 1–3 business days after payment confirmation.

Orders placed after 6:00 PM EST or during weekends/public holidays will begin processing the next business day.

Once shipped, you will receive a confirmation email with a tracking number.

🚀 Estimated Delivery Times

We partner with trusted shipping carriers to deliver your orders safely and efficiently.
Delivery time depends on the product type and your location:

Please note:

• Business days exclude weekends and holidays.

• During peak seasons (holidays, promotions), slight delays may occur.

• You will always receive tracking details once your order ships.

⭐ Overall Delivery Window

Most orders arrive within 7–20 business days, depending on product type and your location.

🌎 International Shipping

We currently ship primarily within the United States.
International shipping may be available for select items upon request.
Please email support@kohinoorsmartshop.com to confirm availability, cost, and estimated delivery time before placing your order.

🏠 Address Accuracy

Please ensure your shipping address is correct at checkout.
We are not responsible for packages lost or delayed due to incorrect or incomplete addresses provided by the customer.

If you notice an error in your address, contact us immediately at support@kohinoorsmartshop.com — we’ll do our best to correct it before shipment.

🕓 Tracking Your Order

Once shipped, a tracking number will be emailed to you.
Tracking updates may take 24–48 hours to appear on the carrier’s website.
If you do not receive tracking details within 5 business days, please contact us.

📦 Lost, Stolen, or Delayed Packages

If tracking shows “Delivered” but you haven’t received the package, please check your mailbox, neighbors, or building management.

Kohinoor SmartShop™ LLC is not responsible for lost or stolen packages after confirmed delivery.

However, we will gladly help you file a claim with the shipping carrier or arrange a replacement (when possible).

💵 Shipping Fees

Shipping costs are calculated at checkout based on your delivery address and selected service.
Occasionally, we offer Free Shipping promotions — these will be displayed on eligible products or at checkout.

⚠️ Order Cancellations or Changes

Once an order has entered processing, it cannot be canceled or modified.
If you need to make a change, contact support@kohinoorsmartshop.com as soon as possible — if your order hasn’t shipped yet, we’ll try to assist.

🕰️ Customer Support (Eastern Time — New Jersey, USA)

For questions or concerns regarding shipping, please reach out to us:
📧 support@kohinoorsmartshop.com
🕒 Monday–Friday, 10:00 AM – 6:00 PM EST